🟦 LunaComfort: Shipping Policy

Last Updated: 05.10.2025

At LunaComfort, we are committed to ensuring your orders are delivered quickly, securely, and reliably. We understand how important it is to receive your purchases on time and strive to make every shipping experience smooth and transparent.

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1. Order Processing

All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping Methods

We offer standard international shipping on all orders.
Delivery times may vary depending on the destination and external factors such as customs, weather conditions, or courier delays.

Once your order has been shipped, you will receive an email confirmation with a tracking link to monitor your package.

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3. Estimated Delivery Times

Note: Delivery times are approximate and may vary due to factors beyond our control.

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4. Customs & Import Duties

For international shipments, your order may be subject to customs inspections, import duties, or local taxes.
These charges are the responsibility of the recipient and are not included in the order total.
LunaComfort is not responsible for delays caused by customs processes.

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5. Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination country

• Package weight and dimensions

You will see the total shipping cost before completing your purchase.

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6. Tracking Your Order

When your order is shipped, you will receive an email containing:

• Your tracking number

• A link to track your shipment status

You can also track your order directly on our website under “Track My Order.”

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7. Lost or Delayed Packages

While we cooperate with reliable couriers, unforeseen delays may occur (weather, customs, or peak seasons).
If your package does not arrive within the estimated timeframe, please contact our customer service team at info@lunacomfort.store for assistance.

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🟩 LunaComfort: Terms and Conditions

Last Updated: 05.10.2025

These Terms and Conditions ("Terms") govern the use of the LunaComfort website (the “Website”) and the purchase of products and services from it.
By accessing or using our Website, you agree to these Terms.
If you do not agree, please refrain from using our Services.

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1. General Information

These Terms apply to all Website users — customers, visitors, and partners.
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page, and continued use of the Website constitutes acceptance of those changes.

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2. User Responsibilities

You agree to use the Website only for lawful purposes.
You may not:

• Interfere with or disrupt Website functionality

• Upload viruses, malware, or harmful code

• Engage in activities that could damage LunaComfort’s reputation or security

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3. Product Information

We aim to display accurate product descriptions and images.
However, slight variations (e.g. color or size) may occur due to display settings or production differences.
Product availability is subject to change, and LunaComfort reserves the right to limit quantities or discontinue products.

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4. Order Processing

Orders are processed within 1–2 business days.
You will receive a confirmation email once your order is being processed.
Orders placed on weekends or holidays will be processed on the next business day.

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5. Shipping and Delivery

Please refer to our Shipping Policy for full details regarding processing times, shipping methods, and delivery estimates.

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6. Payment and Billing

By placing an order, you confirm that:

• You are authorized to use the selected payment method

• You provide accurate billing information
  You agree to update your account or payment details if they change.

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7. Returns and Refunds

We accept returns within 30 days of receiving your order.
Items must be unused, in original packaging, and in resalable condition.
See our Return Policy for details on initiating a return.

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8. Prohibited Uses

You may not:

• Use the Website for unlawful purposes

• Attempt unauthorized access to systems or data

• Disrupt or impair Website operations

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9. Intellectual Property

All Website content (text, images, designs, and logos) is the property of LunaComfort and protected by copyright law.
You may not reproduce, copy, or redistribute any materials without prior written consent.

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10. Limitation of Liability

We make every effort to maintain an accurate and functional Website.
However, to the fullest extent permitted by law, LunaComfort is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our Website or products.

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11. Indemnification

You agree to indemnify and hold harmless LunaComfort, its affiliates, and employees from any claims or damages resulting from your use of the Website, violation of these Terms, or infringement of third-party rights.

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12. Governing Law

These Terms are governed by the laws of Germany.
Any disputes will be resolved exclusively in the competent courts of Germany.

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13. Contact Information

If you have any questions about these Terms or our Services, please contact us:

📧 Email: info@lunacomfort.store
🏠 Address: Bürgermeister-Stöckle-Straße 1, 21423 Winsen (Luhe), Germany