Privacy Policy

LunaComfort: Privacy Policy

Last Updated: 05.10.2025

This Privacy Policy explains how LunaComfort (referred to as “Website,” “we,” “us,” or “our”) collects, uses, and protects your personal data when you use our website, make a purchase, or contact us (“Services”). By using our Services, you agree to this Privacy Policy.

1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date above.

2. Data We Collect

We collect personal data in the following ways:

a. Data You Provide:

  • Name, address, email, phone number

  • Order and payment details

  • Account login details (if applicable)

  • Messages or feedback sent to us

b. Data Collected Automatically:

  • IP address, browser type, device info

  • Usage data through cookies and similar technologies

c. Data from Third Parties:

  • Payment processors for transaction verification

  • Service providers supporting website operations

  • Advertising and analytics partners

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Manage your account and payments

  • Communicate with you (e.g. support or marketing)

  • Prevent fraud and ensure website security

  • Improve our products and user experience

4. Cookies

We use cookies to personalize your experience and analyze traffic. You can adjust cookie settings in your browser. For details, see our Cookie Policy.

5. Sharing of Data

Your personal data may be shared with:

  • Service providers (e.g. hosting, payment, delivery, marketing)

  • Business partners assisting in promotions or operations

  • Authorities, if required by law or for legal protection

We never sell your personal data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your data

  • Request correction or deletion

  • Withdraw consent for marketing

  • Object to processing or request restriction

  • Data portability (transfer to another provider)

To exercise these rights, contact us using the information below.

7. Data Security & Retention

We use appropriate technical and organizational measures to protect your personal data.
Data is kept only as long as necessary for the purposes stated or as required by law.

8. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

📧 Email: info@lunacomfort.store
🏠 Address: Bürgermeister-Stöckle-Straße 1, 21423 Winsen (Luhe), Germany